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Return Policy

RETURNS AND REFUNDS DUE TO PRODUCT QUALITY

For quality or damage concerns pertaining to product purchased from Tilray Alternative Beverages, please contact us at TAB@tilray.com. To investigate your concern, please be ready to provide the following information: 

  • Package Size 

  • Product 

  • Location of Purchase 

  • Date on which you experienced this concern 

  • Picture(s) of product and/or concern 

  • Your shipping address & phone number 

  • Shipping receipt or invoice 
     

If product quality concerns exist, we may request product to be returned for evaluation, which will result in a full refund or product replacement. We may also need to adjust this policy as required by the laws of the state in which you live. 
 
Certain products on the Site may be designated as Final Sale or Non-refundable. We offer no refunds on any products with those designations. 
 
We reserve the right to deny any return or refunds if we believe the return or refund is not made in good faith. The return and refund policy is subject to change without notice.